Privacy policy
LoveLeigh is run by JSA Group Ltd, 55 Rectory Grove, Leigh-on-Sea, SS9 2HA, United Kingdom. We are the data controller for the personal data described here. Questions or requests: jamesmwscrace@gmail.com.
What we collect
| Data | Why | Lawful basis |
|---|---|---|
| Name, email, password (stored hashed) or your Google or Apple sign-in ID | To create and secure your account | Contract |
| Date of birth | To confirm you are old enough: accounts are for 13 and over, job profiles for 16 and over, and messages, groups and meetups for 18 and over | Legitimate interests |
| Profile details you choose to add: photo, bio, interests | So other members can see who you are | Contract |
| Recommendations: your questions and answers, any business you tag, and the answers you mark helpful, shown with your first name | To show your question and answers to other members, tell you about answers, and tell a business it was recommended | Contract |
| Free stuff listings: title, description, photos and a rough area (we keep only a point moved 100 to 250m from your postcode or phone location, and the postcode district such as SS9 1, never your full postcode or address), and messages about an item | To show your listing to other members and let them ask for it. Listings close after 14 days unless renewed, and are deleted with their photos and messages 30 days after they close | Contract |
| Photos you share (Leigh in pictures, makers' wall, groups) with your first name. We remove location data from photos when they are uploaded | To show your photos to other members, and share them with credit on our website and social media | Contract |
| Plans, saved items, groups, events and meetups you post, event suggestions | To provide the features you use | Contract |
| Reports and blocks | To keep members safe and moderate the service | Legitimate interests; legal obligation |
| Device push token | To send the notifications you allow | Consent (you can turn notifications off in your phone settings) |
| Job profile, if you make one (16 and over): the kinds of work and hours you want, when you can start, how far you'll travel, your experience, a short "about me" and, if you add one, your CV | To send you job alerts, to let you apply in a tap and, if you choose, to let verified local businesses find you and invite you to apply | Consent (you can hide or delete it at any time) |
| Job applications: what you send and your CV, and messages with the business | To pass your application to the business you apply to | Contract |
| Business listing details | To run business listings and verify owners | Contract |
| Table booking requests: name, phone number, date, time and party size | To pass your request to the venue and show it in My bookings | Contract |
| Booking requests (parties, hire, activities): your name, phone number, email address, how many people, the date and time if you give them, and your message | To send your request to the business you choose, so they can reply to you directly: in the app if the business is on LoveLeigh, otherwise by email to the business's own published email address. We email you a copy and show it in My bookings. We keep requests for 12 months | Contract |
| Launch sign-ups on our website: email address, and for businesses the business name | To tell you when the app goes live (and, for businesses, to help set up your listing). We email you about the launch only and you can ask us to remove you at any time. | Consent |
| Anonymous usage counts: which screens are opened and what is searched for, per day, linked only to a random code stored on your device | To see what people use and what they can't find, so we can improve the app | Legitimate interests |
We do not collect your precise location. If you tap "Near me", your location is used on your phone to sort places and is never sent to us. We do not sell personal data or use it for advertising profiles.
Who can see your information
- Events, meetups and groups you post are public, along with your first name as the organiser.
- Which groups you have joined is shown only as a member count.
- Your email and date of birth are never shown.
- Moderators can see reported content and the account details needed to act on a report.
Jobs
- Your job profile is only seen by verified local businesses, and only if you turn on "Let local businesses find me". It is never public, and recruitment agencies can't see it.
- Businesses see your first name, the work you want, your hours, when you can start, your experience and "about me", and your CV if you added one. They never see your email, phone, address or age. If you are 16 or 17 they see an "Under 18" label, because employers must follow the rules on young workers' hours.
- Jobs are matched only on the kind of work, the hours and the area. We don't use age, gender or photos to match.
- When you apply, the business gets your application and CV. If you are 18 or over they also get your email so they can reply; if you are 16 or 17 they reply to you in the app.
- You can hide or delete your job profile and CV at any time. Profiles nobody has updated for 6 months are deleted, CVs with them. Applications and their CVs are deleted 30 days after the job closes.
Services we use
- Amazon Web Services (London) hosts the app and its database, and sends our emails.
- Google (Places) supplies venue listings and photos. Google sign-in, if you use it, shares your name and email with us.
- Apple supplies Sign in with Apple and iPhone notifications. Google Firebase delivers Android notifications.
- Ticketmaster supplies event listings. Tapping "Get tickets" takes you to Ticketmaster, whose own privacy policy applies.
Business listings
LoveLeigh lists local shops, venues and services so people in Leigh can find them. Listings come from information businesses have already made public: Google Maps (name, address, phone, website, opening hours, photos and rating), the Food Standards Agency hygiene register, and the business's own website and social media. We list businesses under our legitimate interest in running a local directory.
If it's your business, you can claim the page free and change it yourself. If anything is wrong, or you would rather not be listed, tap Correct or remove this listing at the bottom of the page in the app, or email jamesmwscrace@gmail.com. We act on removal requests within 7 days, and a removed listing isn't added back by our weekly update.
We may email a limited company at its published business address to tell it about its free page; every email says who we are and has an unsubscribe link. We don't send these emails to sole traders or partnerships.
Cookies and partner links
Some links in LoveLeigh go to partners, such as ticket, travel, booking and days-out sites. If you book through one of these links, the partner may pay us a small commission. It costs you nothing extra, and it helps keep LoveLeigh free.
On our website, lovelocalapp.co.uk, we only set partner tracking cookies (from our affiliate networks, for example impact.com) if you tap Accept on the cookie banner. They record that you came from LoveLeigh so a booking can be credited to us. If you tap No thanks, none are set. You can change your choice at any time with the Cookies link at the bottom of the page. The partner's own site and privacy policy apply once you leave LoveLeigh.
How long we keep it
Account data is kept while your account is open and deleted within 30 days of you closing it. Reports are kept for up to 2 years for safety reasons. Server backups roll over within 7 days.
Your rights
Under UK GDPR you can ask for a copy of your data, ask us to correct or delete it, object to or restrict how we use it, and ask for it in a portable format. Email jamesmwscrace@gmail.com. You can also complain to the Information Commissioner's Office at ico.org.uk.
Children
Under-13s cannot create an account; a parent or carer adds them and makes bookings for them. 13 to 17-year-olds get a separate experience with high-privacy settings by default: no public profile, no messaging, no meeting other members, and only activities run by vetted organisations. We follow the ICO's Age Appropriate Design Code.
Changes
If we change this policy in a way that matters, we will tell you in the app first.